Unless in exceptional circumstances, we guarantee to ship your order within 48 working hours from the date of receipt of full payment. The standard shipping method is bpost Bpack Business followed, delivered with signature (insofar as this option is available in the destination country). We will provide you as soon as possible with a link that lets you track online the delivery of your package.
Shipping charges include packaging, handling and postage. They may contain a fixed and a variable component depending on the weight of your order. We advise you to group your items in one order to minimize shipping costs. We can not group two distinct orders and you will have to pay shipping costs for each of them. Your package will be dispatched at your own risk. An optional insurance is available from bpost. If so, please contact us by e-mail about it before placing your order.
Delivery times from bpost are indicative and will not give rise to any refund in case of exceeded for reasons beyond our control.
For information delivery time (in working days) from the date of deposit (J) are : (J + 1) for Belgium (J+4) for Germany, France, Luxembourg, the Netherlands and the United Kingdom, (J+14) for Czech Republic, the United States and Switzerland. These times do not take into account any additional delays at customs (for countries concerned).
Purchasing advice : Make deliver your package to an address where there is someone to receive your package, on weekdays during office hours. For example, make deliver your package to your office, to your work.
Exception : The books are delivered directly from the publisher, no postal tracking. Shipping fees are included in the price of the book.
When returning goods, you must contact us by e-mail (firstname.lastname@example.org), within the time limit to request a return authorization number, which will be affixed to the package that you're going return. The return shipping costs are at your expense.spirit.com), within the time limit to request a return authorization number, which will be affixed to the package that you're going return. The return shipping costs are at your expense.
The product must be returned with full packaging (bpost laminated envelope or box AND t-shirt packaging) and in perfect condition. The return shipping costs are at your expense. Upon receipt of your package, then we will make a refund of your order, excluding shipping costs, within a maximum of 15 days. Any product returned without complete original packaging, without the return number and / or in non-perfect condition will not be refunded.
Please refer to the General Terms and Conditions for more information.
Purchasing advice : To avoid "unnecessary" returns, please ensure proper encoding of your order and, in particular, the choice of the right size. To help you, please refer to the size guide (see downloadable file on the product page).